Refund and Returns Policy

Thank you for choosing IMPREANZ from ADS Enterprises for your web design, AI graphics, and print-on-demand t-shirt and merchandise needs. This Shipping and Return Policy outlines the terms and conditions regarding shipping, delivery, and returns of products purchased through our Services. By placing an order, you agree to comply with the following policies:

 

Shipping :

Processing Time: Our dropshipping partners will make reasonable efforts to process and fulfill your order within the specified timeframe, typically ranging from 3 to 7 business days. Please note that processing time may vary depending on availability of the selected products.

 

Shipping Methods:

We utilize third-party shipping providers to ensure the timely and secure delivery of your orders. The available shipping methods will be displayed during the checkout process, and
you may choose the option that best suits your needs. Shipping options may include standard shipping, expedited shipping, or other available options based on your location.

 

Shipping Costs:

Shipping costs are determined based on various factors, including the shipping destination, package weight, and shipping method chosen. The applicable shipping costs will be displayed during the checkout process. Please note that additional taxes, customs duties, or import fees may apply and are the responsibility of the recipient.
Shipping Address: It is your responsibility to provide accurate and complete shipping information, including the recipient’s name, address, and contact details. We are not liable for any delays or delivery
issues arising from incorrect or incomplete shipping information provided by you.
Tracking Information: Once your order is shipped, we will provide you with tracking information to monitor the progress of your shipment. However, please note that the availability and accuracy of tracking information may vary depending on the third-party shipping provider and the shipping destination.

 

Shipping Delays:

While we make every effort to ensure timely delivery, please be aware that shipping delays may occur due to unforeseen circumstances beyond our control, such as natural disasters, customs
inspections, or transportation disruptions. We appreciate your understanding and patience in such situations.

 

Refunds :

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds :

If you haven’t received a refund yet, first check your bank account again. We request you to contact your credit card company/bank as it may take some time before your refund is officially posted according to the working days.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@impreanz.com

 

Damaged or Defective Items  :
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@impreanz.com

To return your product, you should mail your product to back to the shipping address.

A detailed info regarding the return can be found here

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refunds.

 

Need further assistance?
If you have any questions or concerns regarding our Shipping and Return Policy, please contact our customer support team at hello@impreanz.com. We are here to assist you and ensure your satisfaction with our products and services.

By placing an order with us, you acknowledge that you have read, understood, and agree to comply with our Shipping and Return Policy